Citizens services today are moving from managing transactions to providing support for job placement, work readiness, and financial and healthcare support. These challenges are complex, and each state’s circumstances are unique. Being able to rapidly access the unprecedented amount of data, ask a question and move on with providing citizen support is critical to ensure top services for citizens.
Each day we generate 2.5 quintillion bytes of data from a variety of sources, such as purchase transaction records, healthcare medical images, scientific research findings, and social media messages. Keeping up with data analytics is a huge endeavor, but it can have positive outcomes for the health care and social services world.
Ref: *2.5 quintillion stat from https://www.socialworktoday.com/archive/031714p28.shtml
Matching citizens with programs and services
Analyzing services outcomes
Optimizing program performance
Identifying fraud, waste, and abuse