Communication analytics.

ThoughtSpot for Communications Analytics

What if your marketers were also
data analysts?

With ThoughtSpot, anyone can search to analyze billions of rows of data from any source - from subscriber usage data, to social media posts, network levels, even connected devices - in seconds.

Example Search #1: Total Long Distance Minutes by Model Name

Example Search #2: Quarterly Revenue by Plan

Now everyone can make smarter decisions that drive customer loyalty.

Whether you’re in subscriber marketing, customer care, pricing or store operations, you can get instant answers with ThoughtSpot. Below are a few use cases by role.

Finance Managers

Drive additional up-sell opportunities by analyzing growth rates across different pricing plans and models.

Marketing Managers

Identify top customer segments by analyzing usage data, customer information and social media posts to improve subscriber insights and campaign results.

Customer Care

Provide proactive customer care with instant access to customer complaints, network service issues and location data, reducing customer churn.

"Marketers now get instant insights into customer churn by connecting billions of rows of usage data to our point of sale and campaign data."


Reducing Customer Churn with 750% ROI

Ovum Research, recently performed an ROI assessment of how one Fortune 200 telecom company used search-driven analytics to address their customer churn problem.

SpotIQ: AI-Driven Analytics (2nd Edition)

Learn about the technology behind SpotIQ and how it automatically spots hidden trends and patterns in data, learns what’s most important based on usage behavior, and delivers trusted and personalized insights.

Relational Search: A New Paradigm for Data Analytics (2nd Edition)

What is search-driven analytics? Check out this overview of how it all works and see what ThoughtSpot can do for you.

The best companies
use ThoughtSpot

Fortune 100

Insights at the speed of thought.