Solutions > Retail & CPG

THOUGHTSPOT FOR RETAIL AND CONSUMER GOODS

In Retail & CPG, Slow Decisions Cost You Revenue And Margins

Turn inventory, margin, and demand data into proactive decisions before stockouts, markdowns, or revenue loss occur.

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Sephora
Unilever
Cona
Mattel
Canadian tire
comcast
Huel
Sephora
Unilever
Cona
Mattel
Canadian tire
comcast
Huel
Sephora
Unilever
Cona
Mattel
Canadian tire
comcast
Huel
Sephora
Unilever
Cona
Mattel
Canadian tire
comcast
Huel
Sephora
Unilever
Cona
Mattel
Canadian tire
comcast
Huel
Sephora
Unilever
Cona
Mattel
Canadian tire
comcast
Huel

THE CHALLENGE

In Retail & CPG, Slow Decisions Cost You Revenue and Margins

Retail & CPG margins are thin and stockouts unforgiving. By the time your team gets an answer, the decision window has already closed.

That conversion drop you flagged last week is still waiting on analyst validation while the promo window shrinks. Inventory issues are invisible until markdown is the only option left. And the margin erosion finance flagged last quarter was already compounding while merchandising and supply chain were looking at different numbers from different systems.

In retail, the cost of a late answer isn't just a missed opportunity. It's the sale, the margin, and sometimes the customer. But it doesn't have to be that way.

RETAIL & CPG SOLUTIONS

The Agentic Analytics Platform For Retail

From inventory to e-commerce, Spotter handles the use cases that matter most.
MERCHANDISING

Merchandising

Drive high-velocity sell-through via strategic seasonal planning, promotions, and replenishment.

OPERATIONS

Retail Shrink

Pinpoint patterns in transactions data to accelerate loss prevention and reduce losses to theft and fraud.

FINANCE

Supply Chain

Detect OTIF risks and carrier delays before they trigger penalties or impact fill rates.

MERCHANDISING

Marketing

Optimize margins by leveraging data-driven markdowns and promotions that accelerate inventory clearance.

E-COMMERCE

E-commerce

Diagnose cart abandonment and conversion fulfillment friction quickly to recover revenue this week, not next.

SUPPLY CHAIN

Operations

Track days of inventory by region and SKU to prevent stockouts and overstocking.

MERCHANDISING

Loyalty Marketing

Connect loyalty behavior to basket composition so merchandising can act on what drives repeat purchase.

MARKETING

Manufacturing (CPG)

Leverage equipment/IoT data for predictive maintenance, reduce downtimes, and improve production efficiencies.

0%

Sales Growth During Demand Shift

Canadian Tire drove 20% sales growth by acting on demand signals faster.
0%

Internal Adoption in Three Months

Zencargo scaled analytics across the business in under a quarter with zero centralized analyst dependency.
0%

Report Backlog Eliminated

Chick-fil-A uses ThoughtSpot to drive smarter supply chain and store performance decisions at scale.

PLATFORM CAPABILITIES

Your Analytics Agent For Retail

From merchandising to fulfillment, Spotter powers the retail decisions that drive sales, loyalty, and margins.
ts-embed-analyst
Answers at the Speed of Retail

Answers at the Speed of Retail

Spotter is a retail analytics agent that understands how retail actually operates—from site-level conversion gaps to supply chain disruptions affecting your fill rate. Ask questions in plain language and get analyst-grade answers grounded in your data, not probabilistic guesses. Every insight is traceable, verifiable, and ready to act on.

EXPLORE SPOTTER
From Retail Data to Dashboard

From Retail Data to Dashboard

SpotterViz is a dashboarding agent that turns your retail data into production-ready dashboards tailored to your retail workflows in minutes. No analyst queue. No multi-week build cycle. Merchandising gets SKU-level sell-through views. Supply chain sees OTIF and carrier performance. Finance tracks margin leakage by category. All built using natural language, all ready to share immediately.

DISCOVER SPOTTERVIZ
Your Metrics, Your Logic

Your Metrics, Your Logic

Spotter Semantics ensures every answer reflects your business reality. Define sell-through, OTIF, shrink, and margin once. Spotter applies those definitions consistently across every query, every team, and every analysis. No more reconciling conflicting numbers. Just one source of truth your merchandising, supply chain, and finance teams all trust.

LEARN ABOUT SPOTTER SEMANTICS
Connect Your Retail Stack

Connect Your Retail Stack

Your data warehouse holds part of the story. Spotter Connectors bring in the rest. POS, WMS, ERP, ecommerce, loyalty, returns, and supplier data flow into one conversation. Spotter reasons across all of it so you can answer cross-functional questions without waiting for someone to build another pipeline or export.

EXPLORE SPOTTER CONNECTORS
Enterprise Trust, Retail Scale

Enterprise Trust, Retail Scale

Retail operates at massive scale across stores, regions, channels, and teams. Enterprise AI Trust ensures Spotter delivers governed intelligence at that scale. Row-level security. Role-based access. Audit-ready monitoring. Bring your own LLM. No data retention. Your compliance team, your board, and your regulators can verify exactly how AI operates.

LEARN ABOUT ENTERPRISE AI TRUST

RESOURCES

See How Retail Leaders Use ThoughtSpot

Retail operations

FEATURED CASE STUDY

How Canadian Tire Drove 20% Sales Growth During a Demand Shift

Canadian Tire replaced slow, fragmented reporting with ThoughtSpot's agentic analytics platform, giving merchandising and supply chain teams the speed to act on demand signals before revenue was lost. They achieved:

  • 20% sales growth during a period of significant demand volatility
  • Faster cross-functional decision-making across inventory and commercial teams
  • Real-time visibility replacing after-the-fact reporting cycles
LISTEN TO THEIR STORY →

INFRASTRUCTURE

The Technical Foundation Retail Demands

Enterprise-grade infrastructure for high-volume and scale.
Integration Icon Native integrations with Snowflake, Databricks
Connector Icon Pre-built connectors for POS, WMS, and ERP systems
Security Icon Row-level and column-level security policies
Compliance Icon SOC 2 Type II and ISO 27001 certified
Access Control Icon Role-based access control for store and region
Performance Icon Real-time query performance on billion-row datasets
API SDK Icon API and SDK support for embedded analytics
No data movement Icon No data movement required, queries in place

Frequently Asked Questions

Spotter continuously monitors your retail data across POS, inventory, ecommerce, and supply chain systems. It applies governed definitions for sell-through, OTIF, shrink, and margin to detect anomalies at SKU, store, and channel level in real time. When performance deviates from expected patterns, Spotter surfaces the signal immediately and explains the drivers behind the shift.

This means merchandising, supply chain, and operations teams can intervene mid-cycle while outcomes are still recoverable, not after the damage shows up in weekly reviews or month-end financials. The intelligence arrives when decisions still matter.

Start Protecting Margin Before Stockouts and Markdowns Hit Your Bottom Line

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