ServiceNow Analytics > IT Incident Management

Pinpoint the root cause
of critical incidents

Drill down into the granular details of critical system failures
with ThoughtSpot for ServiceNow Analytics.

See how Snowflake uses ThoughtSpot
for ServiceNow to track and analyze
operational metrics

Manage incidents
with ease

Use pre-built pinboards to create a shareable, 360-degree view of incident behavior across your organization or build your own in just a 
few clicks. One-click drill down into any chart or visualization to make targeted system improvements.

Resolve incidents in record time

Instantly surface granular incident-related insights by department, date range, or subcategory with natural language search. Use custom actions to push data back into productivity apps like Slack and Google Sheets to operationalize your insights.

Get ahead of incidents before they occur

Uncover hidden insights with SpotIQ’s personalized insight-detection algorithms. Use these findings to get ahead of future issues before they slow your business down.

Keep your business humming

Receive alerts when key business metrics change so you can swiftly resolve productivity-blocking incidents and provide a seamless IT service experience for employees across the organization.

See your IT data in action