ThoughtSpot® Privacy Statement


Effective as of August 16, 2018


ThoughtSpot, Inc. and its subsidiaries (collectively “ThoughtSpot”, “we” or “us”) is committed to protecting your privacy and providing you with a positive experience on our websites and in using our products and services.

This Privacy Statement only covers our privacy practices with respect to the collection, use, and disclosure of personal information obtained: (i) through the ThoughtSpot websites that link to this Privacy Statement ("Website"); (ii) in connection with your purchase of our products and services (“Solutions”); and (iii) in connection with events hosted by us where we collect information from registrants and attendees (“Events”).

If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Statement.

Collection of Your Personal Information

The types of personal information we collect will depend upon your interactions with ThoughtSpot.  We may collect information directly from you when you use our Websites and purchase our Solutions.  We may also collect information from trusted third-party sources and engage third parties to collect personal information to assist us.  The types of information we collect from you may include the following:

  • Contact Information and User Credentials. Name, employer, title, email address, physical address, phone number, and other contact information].
  • Payment and Billing Information. Credit card number, banking information and billing and shipping addresses.
  • Demographic Information. Employment status, occupation and region. On occasion, ThoughtSpot may collect other demographic information, such as gender, race, ethnicity, veteran status and age.
  • Event Information.  Registration information related to your attendance at Events, including travel and contact information, scheduling information, food preferences or allergies and accessibility requests.

In some instances, ThoughtSpot and the third parties we engage may automatically collect data through cookies, web logs, web beacons, and other similar applications.  For detailed information, please see our Cookies Policy.

Uses of Your Personal Information

We may use your personal information for the purposes of operating our business, delivering, improving, and customizing our Websites, selling our Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law.  Some of the ways we may use personal information include:

  • Understand you and your preferences to enhance your Website experience;
  • Send you ThoughtSpot-related information, including confirmations, account verification, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communicate with you about promotions, upcoming vents, and news about products and services offered by ThoughtSpot and our selected partners;
  • Link or combine information about you with other personal information we get from third parties, to help understand your needs and provide you with better and more personalized Website experience;
  • Enforce our terms and conditions or protect our business, partners, or users; 
  • To operate, maintain, and provide to you the features and functionality of the Websites;
  • In connection with your application for employment with ThoughtSpot;
  • To register you for Events you sign up for with us and populate profiles for you in our records; or
  • For industry analysis, benchmarking, analytics, marketing, and other business purposes. 

If you are from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

You can edit your communication preferences at any time. See Controlling Your Personal Information below.

Sharing Your Personal Information

We may share your personal information with third parties for the purposes of operating our business, selling, delivering and improving our Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.

We may share personal information in the following ways:

  • Within ThoughtSpot and any of our global subsidiaries. These companies will use your personal information in the same way as we can under this Statement.
  • With third party vendors, consultants and other service providers that perform services on our behalf.  Examples include, but are not limited to: processing of orders and credit card transactions, hosting websites, hosting Event registration, assisting with sales-related efforts or post-sales support, recruitment and human resources, and providing customer support.
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process.
  • With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of ThoughtSpot, its business partners, you, or others; or as otherwise required by applicable law.
  • In aggregated, anonymized, or de-identified form which cannot reasonably be used to identify you.

Security of Your Personal Information

We implement physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.  We also contractually require that our suppliers protect such information from unauthorized access, use, and disclosure.  However, you should know that no company, including ThoughtSpot, can fully eliminate security risks associated with personal information.  Further, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any personal information you provide to us.

Retention of Your Personal Information

We will retain your personal information as needed to fulfill the purposes for which it was collected.  We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Controlling Your Personal Information

Our marketing emails permit you to "opt-out" of or “unsubscribe” from receiving further marketing emails.  Certain jurisdictions, for example the European Economic Area, provide their residents certain privacy rights under applicable law, including the right to object to or restrict the processing of personal information, to transfer  personal information (data portability), or to request that we correct any inaccuracies or otherwise update your personal information.

You may send us an e mail at [email protected] to exercise your rights.  We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity.

These choices do not apply to service notifications or other required communications that are considered part of the Solutions, which you may receive periodically unless you stop using or cancel the Solution in accordance with its terms and conditions.  Moreover, certain personal information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your personal information for our legitimate interests or to comply with a legal obligation.

Cookies and Web Beacons

Like many websites, ThoughtSpot uses automatic data collection tools, such as cookies, embedded web links, and web beacons.  “Cookies” are small text files that we and others may place in users' computer browsers to store their preferences. "Web beacons" or “pixel tags” are small pieces of code placed on a web page or within the body of an email to monitor the behavior and collect data about the users viewing a web page or viewing or opening an email.

While ThoughtSpot attempts to honor do not track (“DNT”) instructions we receive from a user’s browser, we cannot guarantee that ThoughtSpot will always respond to such signals, in part, because of the lack of common industry standard for DNT technology. We continue to monitor developments in DNT technology and stay apprised of DNT industry standards as they evolve.

For more information about the cookies and related technology we use on our Websites, please refer to our Cookie Policy.

International Data Transfer

ThoughtSpot stores and processes any information collected in: (i) any country where we have facilities, (ii) any country in which we engage service providers; or (iii) any country where Events are held. A list of ThoughtSpot global offices is available here.

If you are a user from the European Economic Area ("EEA"), we will protect your personal information when it is transferred outside of the EEA by:

  • Processing it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or
  • Otherwise implementing appropriate safeguards to protect your personal information, including through the use of Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.

If you require further information about our international transfers of personal information, please contact us using the contract details in the “How to Contact Us” section below.

General

Linked Websites

We may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Statement. We encourage you to review the privacy statements posted on those websites (and all websites) you visit.

Forums and Chat Rooms

We offer you the ability to post information and exchange ideas through our websites and other services such as ThoughtSpot Community.

If you participate in the ThoughtSpot Community or other discussion forum or chat room on a ThoughtSpot Website, you should be aware that the information you provide there (i.e. your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither ThoughtSpot nor you have control over.  ThoughtSpot will not be responsible in the event that you disclose personal information in your posts, through our public services or during any other communication with other Website users.

Children's Privacy

ThoughtSpot does not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we may have collected personal information from someone under the applicable age of consent in your country without proper consent, please let us know using the methods described in the How to Contact Us section and we will take appropriate measures to investigate and address the issue promptly.

Changes to this Privacy Statement

ThoughtSpot may modify or update this Privacy Statement from time to time to reflect the changes in our business and practices, and so you should review this page periodically.  When we change the Statement in a material manner we will let you know and update the ‘effective date’ at the top of this page. 

How to Contact Us

If you have any questions about this Privacy Statement or our privacy practices, please contact us at [email protected].

Or, you may write to us at:

ThoughtSpot, Inc.
Attn: General Counsel
3000 El Camino Real, Building 1 Ste. 200
Palo Alto, CA 94306