Information you provide us directly: You are not required to provide information about yourself when you visit a ThoughtSpot Web Site. ThoughtSpot Web Sites may ask you for different types of information when you register for certain services, access various content or features, or directly contact the Web Site including: contact information, such as name, email address, postal address, phone number, facsimile number, and mobile number; user name, password, and password reminder questions and answers; age and date of birth; other demographic information, such as gender, job information, and zip code; information for a public profile, such as your interests and the address of your web site; communications preferences, such as which newsletters you would like to receive; search queries; in limited circumstances, payment and identity verification information, such as credit card number, social security number or comparable national identifiers, and driver's license number where needed for payment, to complete a particular transaction, or to access a particular service (e.g., paid subscriptions); information posted in community discussions and other interactive online features; and correspondence you send to us. We may also retain any messages you send through the Web Sites, and may collect information you provide in User Content you post to the Web Sites. We use this information to operate, maintain, and provide to you the features and functionality of the Web Sites.
Information we collect automatically on ThoughtSpot Web Sites: ThoughtSpot Web Sites may collect certain information automatically, including: your browser type and operating system; your Internet Protocol (IP) address, which is the number automatically assigned to your computer whenever you access the Internet and that can sometimes be used to derive your general geographic area; sites you visited before and after visiting a ThoughtSpot Web Site; web pages and advertisements you view and links you click on within ThoughtSpot Web Sites; unique identifiers, including mobile device identification numbers that can identify the physical location of such devices in accordance with applicable law; information collected through cookies (described below), web beacons, and other technologies; information about your interactions with audio and video content, such as the type of content listened to and viewed, and information about your interactions with email messages, such as the links clicked on and whether the messages were opened or forwarded; upon request, your bandwidth speed and information about the software programs installed on your computer; and standard server log information.
Information we may receive from third parties: We may also use third parties to provide certain services, such as collecting, tracking and analyzing non-personally identifiable usage and statistical information from users, such as the user's browser type, operating system, browsing behavior and demographic information. These third parties may place cookies, web beacons or other devices on your computer or device to collect non-personal information which may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Site and the other sites tracked by these third parties. We will not allow such third parties to capture your personally identifying information unless you approve of such data gathering.
We use this information to operate, maintain, and provide to you the features and functionality of the Web Sites, as well as to communicate directly with you, such as to send you email messages and push notifications. We may use this information for retargeting. We may also send you ThoughtSpot-related emails or messages (e.g., account verification, order confirmations, change or updates to features of the Web Sites, technical and security notices). For more information about your communication preferences, see “Your Choices Regarding Your Information” below.
We automatically collect certain types of usage information when you visit or use our Web Sites. When you visit the Web Sites, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Web Sites (e.g., the pages you view, the links you click, how frequently you access the Web Sites, and other actions you take on the Web Sites), and allow us to track your usage of the Web Sites over time. We may collect log file information from your browser or mobile device each time you access the Web Sites. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Web Sites, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Web Sites. We may also collect analytics data, or use third-party analytics tools (such as Google Analytics), to help us measure traffic and usage trends for the Web Sites. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Web Sites.
When you access our Web Sites by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device (“Device ID”), mobile carrier, device type and manufacturer, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.
We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Web Sites; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Web Sites; (e) diagnose or fix technology problems; (f) otherwise plan for and enhance our service; and (g) automatically update the ThoughtSpot application on your mobile devices.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the section below called, “Your Choices Regarding Your Information.”
We may share your personal information with:
Use of Google Analytics:
ThoughtSpot may use any of the following services from Google Analytics:
We will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger.
To see how Google uses your information, review How Google uses data when you use Google's partners' sites or apps.
Please note that an advertiser may ask ThoughtSpot to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, ThoughtSpot determines the target audience and ThoughtSpot serves the advertising to that audience and only provides anonymous aggregated data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
Keeping your information safe: ThoughtSpot cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Web Sites. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from ThoughtSpot, at all times. However, ThoughtSpot cannot ensure or warrant the security of any information you transmit to ThoughtSpot or guarantee that information on the Web Sites may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the ThoughtSpot Web Sites, such as social networks. ThoughtSpot is not responsible for the functionality or security measures of any third party.
Compromise of information: In the event that any information under our control is compromised as a result of a breach of security, ThoughtSpot will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Commercial and marketing communications: We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Web Sites-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Web Sites, technical and security notices). You may not opt out of Web Sites-related e-mails. You will also be able to be “found” on ThoughtSpot based on information that you provide (see “Find friends on ThoughtSpot”) above.
You control your account information and settings: You may update your account information and email-communication preferences at any time by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Web Sites-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Web Sites, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at [email protected].
Online Advertising: We may permit third party online advertising networks to collect information about your use of our website over time so that they may display ads that may be relevant to your interests on our Web Sites as well as on other websites or apps. Typically, the information collected for this purpose is collected through cookies or similar tracking technology. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, located at http://www.networkadvertising.org). Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents ThoughtSpot or its business partners from tracking your browser’s activities in relation to the Web Sites, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Web Sites. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at [email protected].
How long we keep your User Content: Following termination or deactivation of your User account, ThoughtSpot may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes.
California Visitors to ThoughtSpot Web Sites: Residents of the State of California may request a list of all third parties to which a ThoughtSpot Web Site has disclosed certain information during the preceding year for the third parties' direct marketing purposes. If you are a California resident and want such a list, please contact us. For all requests, you must put the statement "Your California Privacy Rights" in the body of your request and include the name of the ThoughtSpot Web Site with respect to which you are requesting the information, as well as your name, street address, city, state, and zip code. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
ThoughtSpot does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Web Sites and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].